Terms & Conditions and Refund Policy
1. Terms & Conditions
1.1 Package Details
- All packages are customizable with fixed departures.
- Itineraries may change due to unforeseen circumstances, including natural events.
- Full payment is required to confirm your booking.
1.2 Communication
- Any communication regarding bookings, changes, or complaints must be made in writing.
1.3 Accommodation Policies
- Standard check-in time is 12:00 noon; early check-in and late check-out depend on availability and may incur additional charges.
- Children under 5 can stay free with parents but may incur charges for meals.
- If the selected hotel is unavailable, similar alternatives will be provided.
1.4 Transportation
- Transportation will be arranged as per the itinerary. Extra charges apply for deviations from the planned route or exceeding time limits.
1.5 Guest Responsibilities
- Guests are liable for any damage to hotel property or vehicles and any disturbances caused by illegal actions or conflicts.
- Guests must cover any penalties resulting from such actions.
1.6 Force Majeure
- Aruno Holidays is not liable for additional costs arising from natural disasters, political unrest, or other events beyond our control. Itineraries may be adjusted in such cases.
1.7 Service Availability
- Guests are entitled to the services listed in the booking voucher.
- Meal times and service provisions must be adhered to as per hotel guidelines.
- Complimentary services cannot be converted to cash or other alternatives.
- Aruno Holidays is not responsible for missed flights, meals, or transfers due to no-shows.
1.8 Documentation Requirements
- A screenshot of ID proof and payment receipt is required for confirmation.
- Guests must review and approve the confirmation voucher within 24 hours of receipt.
- All essential documents (confirmation voucher, ID proof, travel tickets, permits, visa, passport) should be carried during check-in and check-out.
1.9 Disclaimer
- Aruno Holidays is not accountable for delays or cancellations due to traffic, blocked routes, technical issues, strikes, or unforeseen events.
- Any complaints should be reported within 7 days of tour completion.
2. Refund Policy
- Cancellations must be communicated in writing.
- The initial token amount is non-refundable.
- Cancellations made 15 days or more before the travel date will incur a fee of 25% to 50% of the total package cost.
- Cancellations within 15 days or no-shows will result in a 100% cancellation fee (no refund).
- No refunds will be issued for missed or unused services.
- Aruno Holidays reserves the right to cancel bookings if the required advance payment is not made and may withhold refunds for illegal activities or violent behavior.
2.1 Change Policy (Preponement & Postponement)
- Changes must be requested in writing at least 15 days prior to the travel date.
- The first change is free; subsequent changes will incur a 15% fee on the total package cost.
- Changes within 15 days are not permitted unless due to force majeure.
- Postponed packages are valid for 1 year from the booking date.
- The booking is transferable, but terms apply to the new traveler.
- Additional fees may be charged by service providers for changes.
3. Jurisdiction
- Any disputes arising from Aruno Holidays packages will be resolved in the courts of Haryana.
4. Contact Information
- Aruno Holidays India Private Limited
Address: Ganaur, Sonipat, Haryana
Contact: +91 78427 59168
Email: info@arunoholidays.com
Website: www.arunoholidays.com